Last Updated: 31st, January, 2025

At Petavine, we aim to provide a seamless shopping experience by delivering your pet essentials straight to your door. This Shipping Policy explains the shipping process, timelines, and other key details for orders fulfilled through our supplier, CJ Dropshipping.

1. Order Processing Time

• Orders are typically processed within 2-5 business days after payment is confirmed.
• Processing times may vary slightly during peak seasons or holidays.
• You will receive an email confirmation with your order details once your order is processed.

2. Shipping Methods and Delivery Times

• We offer standard shipping for all orders. Expedited shipping is not available at this time.
• Delivery times may vary depending on your location:
  • United States: 7-15 business days
  • International Orders: 15-30 business days
• Please note that these are estimated delivery times and may be affected by factors such as customs delays, weather conditions, or holidays.

3. Shipping Costs

• Shipping costs are calculated at checkout based on the destination and the weight of the items in your order.
• Free shipping promotions may be available on certain items or during special campaigns.

4. Tracking Your Order

• Once your order is shipped, you will receive a confirmation email containing your tracking information.
• Please allow up to 48 hours for tracking updates to appear.
• You can track your order directly on the shipping carrier’s website or through our supplier’s tracking system.

5. Customs and Import Taxes

• For international orders, customs fees, duties, or import taxes may apply and are the responsibility of the customer.
• Petavine is not liable for any delays caused by customs procedures.

6. Lost or Delayed Packages

• If your package is delayed beyond the estimated delivery time, please contact us at petavinestore@gmail.com
• For lost packages:
  • Check with neighbors or your local post office.
  • If the package cannot be located, we will coordinate with CJ Dropshipping and the shipping carrier to resolve the issue.

7. Incorrect Shipping Address

• Please ensure your shipping address is accurate when placing an order. Petavine is not responsible for delays or non-delivery due to incorrect or incomplete addresses provided by the customer.
• If you notice an error, contact us immediately at petavinestore@gmail.com. Changes cannot be guaranteed once the order is processed.

8. Order Not Received

• If your order is marked as delivered but you have not received it:
  • Confirm the delivery address and check for any delivery notices.
  • Contact us within 7 days of the marked delivery date for assistance.

9. Contact Us

If you have any questions about our Shipping Policy or need assistance with your order, please reach out to us:

• Email: petavinestore@gmail.com
• Phone: Coming soon

Thank you for choosing Petavine. We are committed to ensuring your orders are delivered efficiently and on time!