Your Cart

Last Updated: 31st, January, 2025

Thank you for shopping at Petavine! We are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your order, this Return and Refund Policy outlines the steps to resolve any issues.

1. Eligibility for Returns

  • Products must be returned within 14 days of receiving your order.
  • Items must be unused, undamaged, and in their original packaging.
  • Returns are not accepted for:
    • Customized or personalized items.
    • Items marked as "Final Sale."
    • Products damaged due to misuse or mishandling.

2. Process for Returns

  1. Contact Us:
    • Email us at petavinestore@gmail.com with your order number, a description of the issue, and photos of the product if applicable.
  2. Approval:
    • Once your return request is approved, we will provide you with the return address from our supplier, CJ Dropshipping.
  3. Shipping:
    • Customers are responsible for return shipping costs unless the item is defective or incorrect.
    • Ensure the package is securely sealed and includes all original components.

3. Refunds

  • Refunds will be processed once the returned item is inspected and approved by our supplier.
  • Timeline:
    • Refunds are typically issued within 7-14 business days after receiving the returned product.
    • You will be notified via email once your refund is processed.
  • Refunds are issued to the original payment method used during checkout.
  • Shipping fees are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective item).

4. Exchanges

  • We do not offer direct exchanges at this time. If you wish to replace an item, please follow the return process and place a new order.

5. Damaged or Defective Items

  • If your item arrives damaged or defective:
    • Contact us within 48 hours of delivery.
    • Provide your order number, a description of the issue, and clear photos of the damaged or defective item.
    • We will arrange for a replacement or full refund, including return shipping costs if applicable.

6. Lost or Missing Packages

  • If your package is marked as delivered but you cannot locate it:
    • Check with neighbors or your local post office.
    • Contact us for further assistance. We will work with CJ Dropshipping and the shipping carrier to resolve the issue.
  • Please note that Petavine is not responsible for lost packages due to incorrect shipping addresses provided by the customer.

7. Non-Returnable Items

  • Certain products may not be eligible for returns due to hygiene or safety reasons, such as pet grooming tools. Such items will be clearly marked on the product page.

8. Contact Us

If you have any questions or need assistance with a return or refund, please contact us:

  • Email: petavinestore@gmail.com
  • Phone: Coming soon

Thank you for choosing Petavine. We strive to provide you with a hassle-free shopping experience and are here to help with any concerns.